Complaint Resolution
Big Ear is proud of our Customer Service department and our goal is to exceed your expectations regarding any product
you’ve purchased from us. In the event that you have a complaint or are dissatisfied in any way, then we want to hear
from you. If there is something you’re unhappy about, if something doesn’t work the way you think it should, if it
doesn’t meet the intended purpose, then please let us know so we can fix it.
Basically, there are two types of complaints; those that come under our Limited Liability Warranty policy and those
that do not either because the warranty has expired, or the damage was caused by the customer.
If this problem occurs during the warranty period, then please review the warranty information and follow the
warranty repair instructions.
If the complaint is anything else, or if you simply have questions about your product, then please contact our
Customer Service department at:
Customer Service Dept.
Big Ear, Inc.
6660 Delmonico Dr., Suite D-161
Colorado Springs, CO 80919
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Customer Service Contact Information
Local: 719-531-6868
Toll Free: 866-661-2041
Email: customerservice@bigearinc.com
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